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Frequently asked questions
Everything you need to know
How can I find the best price for a hotel?
Answer: Use filters like price, location, and star rating to narrow down options. Check for discounts, promotional codes, or loyalty programs, and compare prices across multiple booking platforms.
Is it cheaper to book a hotel directly or through a booking site?
Answer: Sometimes booking sites offer lower rates due to deals or bulk booking discounts, but booking directly with the hotel can occasionally offer perks like free upgrades or flexible cancellations.
What happens if I need to cancel my reservation?
Answer: Cancellation policies vary by hotel and booking site. Some allow free cancellation within a specified window, while others may charge a fee or be non-refundable. Always check the cancellation terms before booking.
Can I book a hotel without a credit card?
Answer: Some hotels and booking platforms allow payment via debit card, PayPal, or direct bank transfer, but many still require a credit card to secure the reservation.
How do I know if my booking is confirmed?
Answer: After completing a booking, you’ll receive a confirmation email from the booking site or hotel. It’s recommended to keep a copy of this confirmation for check-in purposes.
What are the taxes and fees associated with booking a hotel?
Answer: In addition to the room rate, you may need to pay local taxes, service fees, or resort fees. These are usually displayed during the booking process, but make sure to review the final breakdown.
Can I modify my booking after it's confirmed?
Answer: Most booking sites allow you to modify your reservation (e.g., change dates or upgrade rooms) through their platform, but changes are subject to the hotel’s policy and availability. Fees may apply.
Do booking sites offer loyalty rewards or points?
Answer: Many booking sites have loyalty programs where you earn points or rewards with each booking, which can later be redeemed for discounts, free stays, or upgrades.
How do I know if the hotel I’m booking is legitimate?
Answer: Booking sites usually verify hotels, but to ensure legitimacy, check reviews, the hotel's website, and see if the property is well-reviewed by other guests.
What’s the difference between a “standard rate” and a “non-refundable rate”?
Answer: A standard rate allows for free cancellation within a certain window, while a non-refundable rate offers a lower price but does not permit cancellation or changes without penalty.
Can’t find the answer you’re looking for? Please chat to our friendly team.